Store Systems Outsourcing

STJ Retail delivers proactive maintenance services through our flat fee, Total Store Service Plans. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your virtual CIO and IT Department, allowing you to focus on running your business, not your technology.

Our relationship begins with evaluating the current state of your business, technology (hardware, software) and vendors. We work with you to identify your critical business issues and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a technology plan that aligns to your long-term business goals.

STJ Retail becomes an extension of your business, and a true partner. Our Service Plans are based on a flat monthly fee allowing you the ability to budget your costs annually and in a predictable manner. We assume financial and technical risk in our relationship fueling our commitment to continuously identify and deliver solutions that improve efficiencies and reduce downtime – as a true partner should.

Technical operation center
  • 1-866-220-1161 toll free support number
  • Rapid Response
  • Certified Technicians
  • Published SLA and Escalation Processes

24 x 7 x 365 Monitoring and Helpdesk services
  • Monitors health of devices and applications
  • Diagnoses problems before they occur
  • Alerts technicians for immediate response

vendor Management
  • Manages all vendors
  • Perform bank balances on the store’s behalf
  • Allows you to run your business, not your vendors

business benefits
  • Predictable Monthly Fee lessens capital requirements
  • Capital costs can be moved to operating expenses